Last Updated: March 22, 2026
At TECHTRONIK, we take your privacy seriously. This policy explains how we handle your information when you visit our website (https://techtronik.lu) and use our contact form.
1. Who We Are
Our website address is: https://techtronik.lu We are an independent electronic repair specialist based in Strassen, Luxembourg. Contact Email: info@techtronik.lu
2. What Personal Data We Collect and Why
We only collect data that you voluntarily provide to us through our Contact Form. This typically includes:
-
Identity Data: First name and last name.
-
Contact Data: Email address and phone number.
-
Technical Data: Device model and details about the issue (including any photos or videos you upload).
Purpose: We use this data solely to process your repair inquiry, provide quotes, and communicate with you about your service.
3. No Comments, Accounts, or Outsourcing
To protect your privacy:
-
No Accounts: We do not offer user registration on our website.
-
No Comments: We have disabled public comments to prevent third-party data collection.
-
No Outsourcing: Your data and your devices are handled exclusively “in-house” by our team in Luxembourg. We do not sell or share your data with third-party marketing companies.
4. Media
If you upload images or videos via our contact form to show device damage, please ensure they do not contain embedded location data (EXIF GPS). We use these files only for technical diagnostics.
5. Cookies
Our website uses essential cookies for basic functionality. Since we do not have a login system or comment section, we do not use tracking cookies to identify you personally. Any temporary cookies used are discarded once you close your browser.
6. How Long We Retain Your Data
-
Inquiries: If you contact us but do not proceed with a repair, we keep your inquiry data for up to 12 months for administrative purposes.
-
Repairs: If a repair is performed, we retain your contact information and repair history as required by Luxembourgish law for accounting and warranty purposes (usually 10 years).
7. What Rights You Have Over Your Data
Under the GDPR, you have the right to:
-
Request a copy of the personal data we hold about you.
-
Request that we correct any inaccurate information.
-
Request that we erase your personal data (except for data we are legally obliged to keep for administrative or legal purposes).
To exercise these rights, please contact us at info@techtronik.lu.
8. Where Your Data is Sent
Visitor inquiries may be checked through an automated spam detection service. All other data remains on our secure servers and is handled privately within our office in Strassen.
